Terms of service

Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of CARA & OLIVIA, reachable via support@cara-olivia.com. By placing an order with us, you agree to these terms in full.

1. Applicability
By completing a purchase on our website, you confirm that you have read, understood and agreed to these Terms & Conditions. These terms apply to all orders placed through cara-olivia.com.

2. Product Information
We make every effort to describe our products as accurately as possible and to provide up-to-date information at all times. However, occasional typographical errors or inaccuracies may occur. We reserve the right to correct any errors without prior notice.

3. Ordering & Payment

  • Orders are processed upon receipt of full payment.
  • Available payment methods may vary depending on your location — please check which methods are available in your region at checkout.
  • All prices are displayed including applicable taxes where relevant.

4. Processing & Delivery

  • Processing time: 1–3 business days
  • Shipping time: 10–20 business days depending on location
  • All orders are shipped directly from our supplier and delivered to your door.
  • All orders include tracked shipping so you can follow your parcel every step of the way.

5. Returns & Cancellations
For full details on returns and cancellations, please refer to our separate Return Policy. All returns are subject to the conditions outlined therein.

6. Liability

  • We are not responsible for loss or damage during shipping where tracking confirms the parcel has been successfully delivered to the address provided.
  • Please ensure your delivery address is correct before completing your order.
  • Address corrections must be submitted within 24 hours of placing your order via support@cara-olivia.com.

7. Intellectual Property
All content on this website — including but not limited to texts, photographs, logos and branding — is the property of CARA & OLIVIA and may not be reproduced, distributed or used without our prior written consent.

8. Complaints
We take all complaints seriously and aim to resolve any issues as quickly as possible. If you have a complaint, please contact us in writing at:
Email: support@cara-olivia.com
We aim to respond to all complaints within 3 business days.

9. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws applicable in Sydney, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Sydney courts.

Contact
For any questions regarding these Terms & Conditions, please contact us at:
Company: CARA & OLIVIA
Email: support@cara-olivia.com